1. Introduction
This Order Confirmation, Shipping, and Damages Policy outlines the procedures for processing, shipping, and handling issues related to orders placed with Skywing Digital Sales & Services Inc. By placing an order, you agree to the terms and conditions described in this policy.
2. Order Confirmation
Once your order is placed, you will receive a confirmation with a unique order reference number, indicating that your request has been received and your payment method pre-authorized. We then verify product availability with our supplier network to ensure timely fulfillment. While most orders are delivered within 5–7 business days, delays may occur due to shipping carriers or supplier processing times. If an order is not fulfilled within 30 days, you may be eligible to request a cancellation and refund in accordance with our Return Policy.
3. Order Shipment
Orders with available inventory are typically processed for shipping within five business days. Once dispatched, tracking details are provided within 24–48 hours via your registered email address. If you do not receive tracking information within six business days of placing your order, please contact our support team at sales@skywing-autoparts.com during business hours (Monday–Friday, 9:00 a.m. to 5:00 p.m. EST).
4. Damages and Loss
Upon delivery, please inspect the package carefully for any visible damage or missing items before signing. If damage or loss is identified, note it with the carrier at the time of delivery. For damaged items, take clear photos and email them to our support team so we can promptly arrange a replacement or refund. Additional details are available in our Return Policy.
5. Conclusion
Skywing Digital Sales & Services Inc is committed to providing high-quality used OEM auto parts with reliable service and transparency throughout the ordering process. This policy is designed to ensure a smooth and secure customer experience. We may update this policy as needed, so we encourage you to review it periodically. For any questions or assistance, please contact our support team.
